Introduction:


INOBEN has an easy and friendly warranty. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models. If your need any more supports please feel free to contact us at Support@inoben.com.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline


Warranty Claims for Quality-Related Issues


All quality-related defects on items sold directly by INOBEN or INOBEN’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

INOBEN’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through INOBEN’s authorized distributors and retailers are handled through INOBEN.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available; otherwise a new item will be sent.

item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:


Buyer must provide sufficient proof of purchase
● INOEBN must document what happens when buyers troubleshoot the product
● the defective item’s serial number and/or visible proof depicting the defect are required
● it may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through INOBEN or INOEBN’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized INOBEN reseller that shows a description of the product along with its price

  • Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:


Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

INOBEN is not liable for:


● Loss of data incurred from use of INOBEN products
● Returning personal items sent to INOBEN

When returning items with a prepaid shipping label provided by INOEBN, INOBEN takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. INOBEN does not provide refunds for items damaged in transit for non-quality related warranty claims.

German